Articles
BUT I THOUGHT WE WERE FRIENDS!
Sometimes when dealing with co-workers we experience flashbacks to schoolyard squabbles. No doubt there’s been a time when you’ve had that knee-jerk reaction to defend yourself at work when you felt that you were being unfairly criticized.
If we feel under attack, it’s only natural that we want to justify our actions exclaiming: “ But she hit me first!” When we feel guilty, it’s easy to deflect and point out: “ But all the other kids do it!” Or, when we just don’t want to deal with it, or with someone, we just withdraw and walk away saying: “I can’t hear you!”
BUT I AM A GOOD LISTENER! – October 2009
We live in a world with lots of talkers….and not enough listeners.
Sometimes, we can feel pressured “to talk more”:
To let clients know about our new product or service.
To tell our employees the best way to get things done.
To be the first person at a team meeting to speak up and offer our ideas.
As it turns out, being a good listener is an important part of being a good salesperson, a good boss, and a good team player.
DON’T PRESS “SEND” - September 2009
"Face-to-face conversations have been replaced with Texting...
Perhaps you’ve sent a carefully thought out message to your business partner only to get a cryptic reply. Or when you read between the lines of a co-workers’ wordy message, you feel certain there is hidden a personal insult.
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